Key information

Anytime. We operate 24/7 but we do ask that if you want to visit after 8pm, you call ahead so that we know to expect you. This is for the security of our residents and staff

Once you have contacted Tudor Cottage and think that you would like to stay with us, we need to assess your care needs to ensure that we can meet your needs, either the manager or her deputy will need to undertake an assessment of care needs. Our assessors are very experienced in undertaking pre-admission assessments. An assessment involves meeting you, talking to you or your representative about your needs and providing answers to any questions you may have. We can do this at your home, in hospital, in another care home or even at Tudor Cottage if you choose to visit us for the assessment. If you are in hospital, we also look at your medical and nursing notes and speak to then staff. We always ask for a copy of your notes from the GP too. Once we have all the information that we need, we make a decision whether or not we can meet your needs and whether Tudor Cottage would be an appropriate placement for you.

We have always managed to meet all dietary needs / requests in the past. We have been awarded 5 stars by East Devon District Council for our quality of food and food hygiene. This is their highest star rating. Every Friday is Foodie Friday when we have a theme day when the staff often dress up, we have displays and events and food is available which follows the theme. Great fun!

We welcome people for day care, respite or permanent stays. Some people like to try us before they make a decision and so come in for respite before going home again to make the necessary arrangements before coming to live with us on a permanent basis. We limit the number of people who come for day care to ensure everyone requiring care receives it to a high standard.

Our terms and conditions explain that your first 28 days acts as a trial period. If you wish to leave during the trial period 1 week’s notice. Similarly, if we do not think that the placement is right for you we can give you 1 week’s notice. If neither party has provided notice at the end of the first 28 days, the placement becomes permanent and 28 days’ notice is required to leave. Full fees will be charged for those 28 days unless we are able to re-allocate your room. In this instance, we will charge until the day before the room is re-allocated.

You have 14 days to cancel the Contract of Care at no cost to you if you have signed the contract in your own home or hospital during or immediately after we visited you and have not yet been admitted to Tudor Cottage. However, if you ask to be admitted before the 14 days have ended, we will ask that you sign a statement in the contract which identifies that you have asked us to do so. You can still cancel the contract within the 14 days but you will be charged for the care that you have received.

If neither you nor we have provided notice during the initial trial period (ie the first 28 days), the placement becomes permanent and 28 days’ notice is required to leave. Full fees will be charged for those 28 days unless we are able to re-allocate your room. In this instance, we will charge until the day before the room is re-allocated.

There is no reduction in the fees if you go home for an overnight stay. If you are admitted to hospital we charge full fees for the first 4 weeks of absence. This is because we are unable to re-allocate your room while you are in hospital. The charging reduces after 4 weeks and the details are to be found in our Contract of Care.

We believe in being fair in our dealings with our residents but to protect both you and us, and to save any misunderstandings, we insist that a Contract of Care is signed by all parties involved in the decision for someone to come and stay with us. Our contract has been drawn up by lawyers who specialise in the care industry and they understand both the legislation and guidance in place and the worries and concerns of people coming into care. It is updated whenever additional guidance or legislation is published. We aim to send you a contract before admission but on many occasions, this is not possible due to the short period of time between pre-admission assessment and admission or because the person being admitted is not in a position to read and sign the contract and therefore it needs to be posted or emailed to someone else. The pressures on hospitals to discharge patients means that we are expected to assess someone and admit them very quickly. Should these FAQ not answer all your questions about what the contract might contain, please contact us and we can discuss it with you.

The funding of social care is very confusing, can be complicated and depends on various factors eg whether you have to self fund your stay (ie pay all the fees yourself) because you are deemed to have assets over a certain amount, whether the NHS decides to fund you if your health needs fulfil certain criteria, whether the local authority pays a proportion of your fees if you have assets of less than a nationally stated threshold. (Click here to see our explanation of the financial maze of care home fees).

This is a requirement of the local authorities. They expect us to check that you can afford to self-fund your stay for at least two years before becoming funded by them. We may ask for a Guarantor to guarantee payment of fees.

We accept payment by cheque or BACS (internet) transfers. We do not accept payment by cash unless in exceptional circumstances.

If you self fund your stay ie you pay all your fees, you can continue to claim Attendance Allowance.

You may receive financial help if you are eligible for Attendance Allowance, Disability Living Allowance (care component) or Personal independent Payment (daily living component).

If you reach the financial threshold of assets whereby the local authority starts to contribute towards your fees you will be expected to continue to pay our full fees. Unfortunately, the local authority fees do not cover our running costs and so you may need to ask a third party eg family members or a charity, to pay the difference. Sometimes there is an opportunity to move to a smaller room without an en-suite. Fees may be at the discretion of the manager in discussion with the owner. Alternatively, if an agreed way forward is not found you may be asked to vacate your room. (Click here to read our guide on the financial maze of care home fees)

We have entered into contracts with Devon, Dorset and Somerset County Councils to accept residents funded by their Adult Social Care deprtments. There are occasions when we are able to accept people who are funded solely in this way. Unfortunately, the fees that a local authority can afford to pay are insufficient to cover our costs and so we have to limit the number of people that we accept on this basis. It is always worth asking us if we are able to accommodate someone funded by the local authority especially if a third party is able to pay the difference between what the local authority pays and our fees.

There may be extra costs if you chose to take advantage of our visiting hairdresser, chiropodist, etc. You will receive a list of such optional extras with your contract. Some trips out in our minibus or with staff within the locality will incur a charge, others are complimentary. You will be informed if there is to be a charge for a trip or activity before it happens. If a friend or relative cannot take a resident to a medical appointment we may be able to do so. There will be a charge to cover the cost to us of providing a member of staff and transport.

No, we do not. We issue invoices every 4 weeks and do not charge you anything before you are admitted to the home. However, we charge fees in advance from the next invoicing date. This means that if you arrive the day after we have issued invoices you will see a charge of 7 weeks and 6 days on your first invoice. We do not ask for a deposit.

For self-funding residents, fees may increase in line with changes in individual care needs and inflation. Fees are reviewed annually every April. In exceptional circumstances, such as significant changes in legislation, government policy, or a substantial increase in the cost of providing care, fees may be reviewed outside of this period. Any increase will be calculated in line with the average of: (i) the percentage increase in the Consumer Prices Index including housing costs (CPIH) over the previous year, and (ii) the percentage increase in the National Living Wage over the previous year. Residents will be given at least four weeks’ written notice of any fee increase.

We charge full fees for a minimum period of 3 days from the date of death. We do not rush relatives to clear the room at such a difficult time but they must be mindful of the fact that if belongings remain in the room after the 3 days, full fees will be charged for a further 7 days or until belongings have been removed. If clearing the room is not possible in that timescale we may accept a request in writing to extend the period. However, full fees will be charged as we cannot re-allocate the room. We do not usually offer to clear a room but we may offer to do so in exceptional circumstances. A small charge will be made to cover our costs, including time.

Yes, we do, in fact we have staff with extensive experience of doing so. We are members and keen supporters of the local Dementia Alliance and regularly attend their organised events. All our staff receive training on how to care for people living with dementia as part of their ongoing training schedule. We are constantly seeking new ways to improve the experience of people living with dementia, from allowing staff to wear their own clothes instead of a uniform to introducing memory boxes, from decorating and furnishing every room in different colours to buying appropriate coloured / adapted crockery. Unfortunately, we cannot accept people who have behaviour that might challenge our other residents.

We are not a nursing home and so while we can meet the health needs of most people with the support of the district nurses, we are aware of our limitations and assess every resident’s needs on an individual basis before we decide whether it is safe for the person to accept them into the home

There will be a profiling bed in your room. A profiling bed is one which can be raised and lowered and which bends in several places to ensure you are always comfortable! It has the option of bed rails should you need them but these are only used with your permission (where you are able to make a decision) or if a best interest assessment has been undertaken.

Yes, you are very welcome to do so. We provide a bed, chair (or 2), table, chest of drawers, wardrobe, nurse call system and television as a minimum. You can use all of our furniture, some of it or none of it although we may insist on using a profiling bed if your needs are such that it would put you or our staff at risk to use a bed of your own. If you choose to bring in any electrical items from home, our maintenance team will need to PAT test them before use. If the item is brand new, PAT testing is not necessary.

Tudor Cottage is registered with the Care Quality Commission to accommodate up to 19 residents. We usually have 18 residents. All rooms are single rooms, except one larger room which can be shared by two residents if required. If that room is shared, we can accommodate 19 residents; if not, it is used as a single room, making a total of 18 resid.

Yes! All our rooms have televisions already (which can be removed if you do not want one). Some of our rooms have telephone points but the contract for a phone must be arranged by you, rather than us. You would be responsible for all charges.

We have provided a home for many pets over the years but we have to consider at each request individually.

We acknowledge that every one of our residents is an individual, but we have found that most find it easier to settle into their new home if there are items which remind them of home and family. Photographs not only seem to bring family and friends closer but also help trigger conversations with others. Several families create collages of photographs of their families to hang in a resident’s room. Residents can hang pictures and bring in their own furniture – anything to make their bedroom look like home. Memory boxes (a small box filled with items which are meaningful to the individual) help those with memory loss, bring comfort and help start conversations. Favourite CDs or books are also a good idea as are favourite soaps and other bathroom items whose perfume is familiar to the resident. We ask that a Life Line is completed so that while a Life Story (a document which details many important events in one’s life) is being created, at least staff know some information about a resident, for example where they were born, lived and what activities they enjoyed when they were younger. This enables staff to start conversations with residents which are meaningful.

Every bedroom and communal area has a call system unit. This enables you to call for assistance by either pressing the hardwired call bell or an infra red pendant. If you have a tendency to fall, we can, with your permission or following a best interest decision, provide a pressure mat which alerts staff to the fact that you have stepped on the mat and may need assistance.

Yes! We have wi-fi coverage to the whole home.

No, we don’t but you can arrange directly with Sky to have a dish installed for most rooms. Axminster is a designated conservation area and Sky receivers are only permitted at the back of the house.

Yes, we do. As you can imagine our laundry staff cannot be expected to know which item of clothing belongs to whom and so all clothes must be clearly marked, either with a nametape or with a laundry marker. Laundry markers are not really permanent and so we expect an effort to be made to sew / press on nametapes to all clothes after admission. Any items of financial or sentimental value should also be named and, where possible, a photograph of the item provided to the manager.

Yes, of course but we cannot be responsible for their safekeeping. If you wish, you can have a small safe in your room. Our insurance policy covers up to £500.00 of a resident’s clothing and personal effects. Your property will be logged on admission and photographs taken of any valuable items for future reference.

Tudor Cottage is owned by Silverstone Care Ltd, which provides governance and oversight to ensure the home is safely staffed and well managed.

Yes, we have a fully functioning in laundry. Each resident is allocated a box which is filled with laundered clothes belonging to that particular resident. When clean washing is ready to be returned to residents’ rooms, the relevant box is delivered to each resident’s room and the clothes put away. We ask that every item of clothing is clearly marked. We know how frustrating it can be if an item of clothing goes “missing” and it helps us to locate it if it is named. Despite staff taking as much care as possible, due to the volume of washing which flows through the Laundry we cannot be held responsible for any damage to delicate fabrics or wool items.

Tudor Cottage has been owned by Silverstone Care Ltd since October 2025. The home has three owners, all of whom are still actively practising registered nurses and are involved in the day-to-day running of the home. We trade under the name Silverstone Care Ltd T/A Tudor Cottage Residential Home.

We hope most sincerely that you will not have cause to complain during your stay at Tudor Cottage but we are aware that we may not get everything right for you and are very keen to investigate your concerns and make amends. You are welcome to speak to any member of staff about your concern/complaint but you are encouraged to speak to Mandy Larcombe (registered manager) or Silverstone Care Ltd (owner) as they will identify who can best help you. (Click here for our Complaints Policy).

We are regulated by the Care Quality Commission (CQC). This is the national independent body which regulates health and social care in England. CQC inspectors have the right to enter the home at any time and they undertake unannounced inspections every 1 – 3 years of each regulated premises. We are obliged to display the rating that we achieve at each inspection. We are currently rated GOOD overall.